ClientCare.net SMS Terms and Conditions
Please carefully review the following terms and conditions. By checking the box to sign up for one or more text messaging programs, you expressly consent to receive non-marketing text messages from ClientCare.net and others texting on its behalf, at the telephone number(s) that you provide. You may opt out of these communications at any time.
You also accept and agree to be bound by these SMS Terms and Conditions, the Website Terms of Use, our Privacy Policy, and any other applicable terms and agreements related to your use of ClientCare.net’s services.
Program Description
ClientCare.net, its independently owned affiliates, and its service providers may use a WebApp or third-party platforms to deliver text messages to you. These text messages may include (but are not limited to):
• Appointment reminders
• Invoices and billing updates
• Messages from your provider
• Lab results to review
ClientCare.net text messages are intended to keep you informed and support your experience with our services.
Message Frequency
The number of text messages you receive will vary depending on which programs you opt into. You may receive a varying number of non-marketing messages (such as appointment reminders, lab results, or provider messages), depending on your interactions with ClientCare.net
Cost
Message and data rates may apply to each text message sent or received, in accordance with your mobile service provider’s plan (including any applicable roaming charges). ClientCare.net does not impose a separate fee for sending text messages.
Supported Carriers
Supported carriers may change, but currently include:
AT&T, T-Mobile, Verizon Wireless, Sprint, Nextel, Boost, Alltel, US Cellular, Cellular One, and others.
How to Opt-In
The flow of the CTA for clients to opt in to receive text messages is:
1. During Registration: Clients sign an electronic consent form in the client portal, which clearly states that they agree to receive appointment reminders, lab notifications, billing updates, and other healthcare-related messages via SMS. They can register for SMS service at https://clientcarewest.net/
2. Clients receive an automated confirmation message once they opt in:
“Message frequency may vary. Standard message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Here is a link to our SMS terms & conditions https://clientcare.net/sms-terms-of-use”
How to Opt-Out
To stop receiving messages from a specific ClientCare.net
• Text STOP to the ten-digit number from which you are receiving messages
• You will receive a confirmation message verifying your opt-out
Your Mobile Telephone Number
You represent that you are the authorized user of the mobile number(s) provided. You agree to notify ClientCare.net
No Guaranteed Delivery
ClientCare.net is not responsible for delays or failures in message delivery due to carrier issues or other factors outside of its control.
Support/Help
• Text HELP to the ten-digit number from which you receive messages
• Call us at 1-503-610-2745
• Email: support@ClientCare.net
Eligibility
To receive ClientCare.net text messages, you must be:
• A U.S. resident
• At least 18 years of age
We may request verification of age.
Changes to Terms
ClientCare.net may revise these SMS Terms and Conditions at any time. Updates take effect when posted on http://www.ClientCare.net. Continued use of the text messaging service signifies your agreement to these updates.
Termination
ClientCare.net may suspend or terminate your participation in any messaging program for violation of these Terms or if your mobile service is discontinued. We reserve the right to discontinue the text messaging service at any time, with or without notice.
Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Compliance with Laws and Carrier Requirements
You agree to comply with all applicable laws and carrier requirements in connection with SMS messaging, including but not limited to those governing the collection, storage, and use of Recipient information.
Indemnification
You agree to indemnify, defend, and hold harmless ClientCare.net, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or relating to your failure to obtain proper consent, your failure to provide required disclosures, or your violation of applicable laws or carrier requirements.
Suspension of SMS Services
Failure to comply with these requirements may result in the suspension or termination of your access to the SMS messaging tools, at our sole discretion.